Return Policy & Guidelines (USA)
Happy customers make us a happy dealer. This is a two way street, and both parties should be pleased with a transaction so that one day, when either of us is reflecting back over life for various reasons, at least one of the things that doesn’t bug us is some gear transaction we had with someone who wouldn’t play fair. The following info is as close to fair as we think we both can keep, and still smile about it.
Normally stocked items, particularly those we recommend to you personally for your needs, are covered by a 7 day “in your hands” return policy. This means from the day of delivery you have 7 days to be sure it’s everything you need it to be, or we’ll work it back out of your hands. You will be responsible for shipping both ways, even if it was marked as free on your invoice. There is a minimum 5% restocking fee on refunds, there is no restocking fee when you work with us on an exchange towards a reasonably equal value product. In other words, in the rare event of un-happiness let’s use the item as a point of reference (ie “it’s too dark” or “I want more character”) and exchange ideas on what will suit you better.
There is also no restocking fee for store credit to be used now or in the future, when the above return conditions have been met.
Exceptions to these rules are damages to packing materials and items, lost items, and other things we must charge back for or refuse the return of.
Our standard return / exchange policy applies to items purchased with credit card, check or wire, PayPal, Apple Pay and Amazon Payments.
No returns allowed on
- Items marked ‘Special Order’
- Items marked ‘Custom Built’
- Items marked ‘Non Stock’
- Acoustic treatment items
- Custom Modified Items
- Racked equipment
- Used Items
- Discontinued Items
- Rebate Items
- PCI cards
- Items bundled with software
- Pop filters
- Repair and mod parts (capsules, op-amps etc)
- Custom Cables*
Due to financing and leasing requirements and costs, our standard return / exchange program does not apply to the following payment types:
If you have any questions about a purchase made with financing options contact us for details as this is handled on a case by case basis.
You must contact us in advance to approve the return / exchange, and to receive an authorized RMA # (Return Merchandise Authorization Number). We cannot accept unauthorized returns.
Ask in advance to be sure if there’s any doubt.
Defective Returns / Exchanges
These are handled on a case by case basis, and we bend over backwards and work with manufacturers to get you taken care of quickly and in the right manner. You must contact us immediately upon discovering a defect in any Sound and Cinema acquired gear so we can do our best for you.
For various reasons (customs, taxes, etc) we cannot offer an open door return / exchange policy. You will always be taken care of in the case of warranty (USA based) and other defect claims as best we can. You are responsible for shipping here, and sometimes back depending on what is ultimately discovered with the gear in question. We will always do our best to work with you within our stated guidelines, feel free to ask questions before your purchase.
Sound and Cinema LLC
*ZOMBIE Cables are custom built to order here at Sound and Cinema, and you design the cable to be built for your needs. Therefore we do not accept returns of any kind on custom built cables. If you receive “free” custom cables with an item and return the purchased item for any reason, you must keep the cable portion of the order and will be charged standard web pricing on the custom cables.